Shipment and payment

Shipment

We can dispatch our goods to you via DHL, airfreight or courier depending on your requirements.
However, please note that DHL delivery is only available in Europe, and airfreight delivery is only available for deliveries outside Germany.

Our airfreight and courier delivery services are provided in line with the terms set by the International Chamber of Commerce (and specifically by ICC Germany).

The terms for deliveries by airfreight state as follows:
Carriage paid to (CPT)
“The seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such site is agreed between parties). The seller must contract for and pay the costs of carriage necessary to bring the goods to the named place of destination.”

The terms for deliveries by courier state as follows:
Ex-works (EXW)
“‘Ex works’ is when the seller places the goods at the disposal of the buyer at the seller’s premises or at another named place (i.e., works, factory, warehouse, etc.). The seller does not need to load the goods on any collecting vehicle. Nor does it need to clear them for export, where such clearance is applicable.”

For ex-works shipping, you must provide us with your customer number for the relevant freight operator when you submit your order. We will then organise for the goods to be shipped on your behalf, and the freight company will bill you directly for the associated costs.

For more information about the conditions for CPT and EXW deliveries, please go to https://www.iccgermany.de/standards-incotermsr/incoterms2020/ (this page is available in German only).

Delivery by DHL
As a TWK customer, you can choose between three DHL shipping options for deliveries within Europe, specifically DHL National, DHL International and DHL International Premium.

You will be shown a detailed breakdown of the delivery costs associated with these options at the end of the order procedure. The delivery costs are based on the delivery zone into which the destination falls, the number of items to be delivered, and the gross weight of these items. An estimated delivery time will be stated in your order confirmation. Delivery times are generally around 8 weeks. Please note that the stated delivery timescale does not represent a binding commitment on the part of TWK-ELEKTRONIK GmbH. We will be happy to provide you with details of the expected delivery dates for your products by e-mail or over the phone.

Please be aware that orders may be subject to additional taxes and customs/import fees. We will contact you directly if any such fees apply to your order. If you have any questions regarding the order process, delivery times, shipping costs or delivery options, please telephone us on: +49 211 96117-0 or use our contact form on the start page.

We are looking forward to your order.
To our products

Please note that prices for our products are stated exclusive of VAT at 16%.

 

Payment

We offer the following payment methods:

  • PayPal
  • Credit card
  • Purchase on account
  • Prepayment.

 

With PayPal you pay cashless and secure. To use it, you need a PayPal account in which your bank or credit card details are stored. You pay by entering your e-mail address and a password. You will then receive a payment confirmation by e-mail. The order will be processed immediately. When returning ordered items, the corresponding value of goods will be credited to your PayPal account.

You can pay with VISA, MasterCard or American Express credit cards. When ordering, simply select the appropriate credit card as payment method. All order and credit card details are only transmitted in encrypted form. In addition to the card number, the validity and the credit card company, we need the verification number of the card during the ordering process. This three- or four-digit number can also be found on the credit card. The purchase price will only be charged when the goods are shipped.

If you choose the payment method purchase on account, you have 14 days after receipt of the goods until payment.

 

Deliveries within Germany

Weight DHL Parcel National
up to 2 kg 6,00 €
up to 4 kg 7,00 €
up to 8 kg 8,00 €
up to 31,5 kg 9,00 €

 

Shipping zone 1

Belgium, Denmark, France, Luxembourg, Netherlands, Austria, Poland, Czech Republic

Weight DHL Parcel International Premium
up to 2 kg 12,00 €
up to 4 kg 13,00 €
up to 8 kg 14,00 €
up to 31,5 kg 24,00 €

 

Shipping zone 3

United Kingdom, Italy, Sweden, Slovakia, Slovenia, Spain, Hungary

Weight DHL Parcel International Premium
up to 2 kg 12,00 €
up to 4 kg 14,00 €
up to 8 kg 16,00 €
up to 31,5 kg 30,00 €

 

Shipping zone 4

Bulgaria, Estonia, Finland, Greece, Ireland, Croatia, Latvia, Lithuania, Malta, Portugal, Romania, Cyprus

Weight DHL Parcel International Premium
up to 2 kg 13,00 €
up to 4 kg 14,00 €
up to 8 kg 17,00 €
up to 31,5 kg 33,00 €

 

© 2020 TWK-ELEKTRONIK GmbH

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